Employment:

The state of being employed.

Our people are our passion.

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our Alter Egos can’t exist without exceptional employees. Our business model is based on helping people excel, which is why we’re diligent about putting our people in a position to shine. We believe that by making smart hires and letting them share their talents, they’ll thrive and so will our company.

We carefully lay out expectations, welcoming questions, feedback, and input. Our goal? To offer open communication and unlimited opportunities. And at the end of the day, to make sure our people know they have an invaluable stake in our success.

If this sounds like an environment in which you’d thrive, we’d love to hear from you.

If you don’t see a position listed below and would like to explore where you might fit, send us an email with your resume and cover letter.

Administrative Coordinator

Reports to: CEO
Part-Time Available – Partial Tele-commute – must be able to get to the office in Northern VA
*Opportunity to grow into Full-Time Role for the right person
*Hourly rate
Summary of Position: The Administrative Coordinator role calls for a team member who is skilled both interpersonally and organizationally. The role requires someone who can build strong relationships with clients and other team members while also enjoying organization and tasks. They ensure we exceed client expectations in every interaction.

Ideal Person for this Position:
• Very detail oriented – able to follow systems with attention to detail
• Able to follow existing procedures and build new ones so that every task and function within role is always documented and able to be trained to new support personnel
• Strong interpersonal skills – able to create lasting connections
• Pleasant phone and email manner
• Enjoys being of service to others
• Has integrity and follows through on tasks
• Honest, trustworthy and reliable
• Very effective communicator not only with clients but also within company management
• Quick learner and efficient worker
• Advanced English language writing and speaking skills
• Able to prioritize and manage time effectively and efficiently

Specific Duties:
• Responds to all inbound messages promptly and professionally (including from prospects and from team members/clients)
• Routes calls, emails, and client concerns appropriately
• Routes calls, emails, and prospect concerns appropriately within this function and directing to sales rep when required
• Able to clearly organize and document all communication with clients (calls, emails and online messages)
• Able to track specific metrics from incoming and outbound communication from and with prospects
• Able to connect coherently and professionally with clients, while building connections and informing them of needed details
• Database management using our Client Care system
• Responsible for managing and routing client issues appropriately, in order to promptly manage client concerns
• Must listen to client concerns and be able to problem solve effectively
• Administrative Coordinator is committed to the well-being of our company
• Handle refunds, cancellations and delinquent accounts with clients in several different product areas and guidelines
• Updating client information and payments within our database system
• Manage Private Facebook Groups that members and clients are engaging in
• Creating new procedures as complete tasks and updating existing ones
• Monthly reporting and tracking
• Ability to make suggestions or recommendations to improve current procedures
• Duties to include executive assistant responsibilities:
– Handle all incoming emails and filter/organize them for the executive
– Manage calendars with eagle eye detail
– Manage client intake process
– Coordinate meetings with client and/or team members
– Ability to check emails at least 2 times per day

Work Requirements:
• The Administrative Coordinator must be available for minimum 2-4 hours per day between the hours of 8am-5pm depending on your schedule. We are flexible with hours.

Education and Experience:
• 2-3 Years of experience in an administrative management role
• Understand and have past experience with contact and order management inside Active Campaign, otherwise able to learn quickly.

HOW TO APPLY
Here are the 3 steps you need to do to apply for this position:
1) Answer the following questions:
a) If your closest friend were to describe you in 1 or 2 sentences, what would they say?
b) Why do you want to be a part of our team?
c) Why would you be perfect for this role?
d) What is unique about you?
e) What was your favourite job & why?
2) Email the following items to jobs@youralteregos.com with the subject title “Administrative Coordinator Position”:
a) Answers to the questions from step #1
b) Attach your resume and include 3 references with contact info

Application Deadline is Tuesday, November 8, 2016.

Apply for This Job
Administrative Assistant

Reports to: CEO and Administrative Coordinator
Part-Time Available – Partial Tele-commute – must be able to get to the office in Northern VA
*Opportunity to grow into Full-Time Role for the right person
*Hourly rate
Summary of Position: The Administrative Assistant role calls for a team member who is skilled both interpersonally and organizationally. The role requires someone who can build strong relationships with other team members while also enjoying organization and tasks. They ensure we maintain a streamlined organization in every way.

Ideal Person for this Position:
• Very detail oriented – able to follow systems with attention to detail
• Able to follow existing procedures and build new ones so that every task and function within role is always documented and able to be trained to new support personnel
• Strong interpersonal skills – able to create lasting connections
• Pleasant phone and email manner
• Enjoys being of service to others
• Has integrity and follows through on tasks
• Honest, trustworthy and reliable
• Very effective communicator
• Quick learner and efficient worker
• Advanced English language writing and speaking skills
• Able to prioritize and manage time effectively and efficiently

Specific Duties to include, but not be limited to:
• Responds to all inbound messages promptly and professionally
• Routes calls, emails, and client concerns appropriately
• Able to clearly organize and document all communication (calls, emails and online messages)
• Database management using our Client Care system
• Administrative Assistant is committed to the well-being of our company
• Updating client information and payments within our database system
• Creating new procedures as complete tasks and updating existing ones
• Monthly reporting and tracking
• Ability to make suggestions or recommendations to improve current procedures

Work Requirements:
• The Administrative Assistant must be available for a minimum of 2-4 hours per day between the hours of 8am-5pm depending on your schedule and be able to check email at least twice per day. We are flexible with hours.

Education and Experience:
• 2-3 Years of experience in an administrative role
• Have an understanding of Quickbooks and Active Campaign, otherwise able to learn quickly.

HOW TO APPLY
Here are the 3 steps you need to do to apply for this position:
1) Answer the following questions:
a) If your closest friend were to describe you in 1 or 2 sentences, what would they say?
b) Why do you want to be a part of our team?
c) Why would you be perfect for this role?
d) What is unique about you?
e) What was your favorite job & why?
2) Email the following items to jobs@youralteregos.com with the subject title “Administrative Assistant Position”:
a) Answers to the questions from step #1
b) Attach your resume and include 3 references with contact info

Application Deadline is Tuesday, November 8, 2016.

Apply for This Job
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